This policy explains how cancellations, refunds and failed payments are handled for Butter Men, operated by Neosophical Labs Private Limited. It should be read together with the Terms of Use and Privacy Policy.
1. Digital subscription service
Butter Men is a subscription-based digital service. Access to the AI wingman, dating coach, practice simulations and related features is provided electronically and made available immediately once a purchase is successfully completed. No physical goods are sold or shipped.
2. No refunds on completed purchases
Except where required by applicable law or expressly approved by the Company in its sole discretion, successfully completed subscription charges are final and non-refundable. No full or partial refund, credit or extension will ordinarily be provided because a user cancels midway through a billing period, does not use the Services, forgets to cancel, obtains no match or date, dislikes an output, does not experience improved confidence or is dissatisfied with a real-life interaction.
3. Cancellation
Butter Men subscriptions may renew automatically through the relevant app store or payment provider until cancelled. You may cancel future renewal at any time through the account, app-store or payment-provider mechanism made available for your subscription.
Cancellation prevents future renewal after it becomes effective; it does not reverse a payment already successfully processed. Unless otherwise stated, access continues until the end of the paid billing period. Deleting the app, abandoning the account, blocking notifications or simply ceasing use does not by itself cancel a subscription or payment mandate — you are responsible for completing the applicable cancellation process before the renewal date.
4. Failed payments and duplicate charges
If a payment fails, is reversed, or your account is debited but the corresponding subscription or entitlement is not successfully activated or renewed, the deducted amount will ordinarily be reversed or refunded to the original payment method within 14 business days, subject to the timelines and processes of the bank, card network, app store, Razorpay, its acquiring bank or other payment service provider.
Verified duplicate charges or demonstrable technical billing errors may be corrected or refunded at the Company’s discretion or as required by law. You may be asked to provide a transaction reference and supporting proof.
5. App-store purchases
Subscriptions bought through the Apple App Store or Google Play are also subject to those stores’ own refund rules and processes. Where a purchase was made through an app store, refund requests may need to be raised with that store directly, in addition to contacting us.
6. Payment processing and card security
Payments made on the Butter Men website are processed through Razorpay. The availability of payment methods and the processing of transactions remain subject to the policies, risk controls and approval of Razorpay, its acquiring bank and other relevant payment participants. Butter Men may correct, suspend or reverse an erroneous credit or entitlement linked to a failed, cancelled, disputed, fraudulent or reversed transaction.
Butter Men does not store complete card numbers, CVV data, UPI PINs or banking passwords. Such information is handled by the relevant regulated payment provider, including Razorpay, under its own terms and privacy policy.
7. How to request a refund
To raise a refund request for a failed, duplicate or erroneous payment, contact us at aloha@ahoum.com with your registered account details and the order or transaction reference. Any refund approved by the Company will ordinarily be initiated to the original payment method; banks, app stores, Razorpay and other payment processors may require additional processing time after initiation.
8. Contact
For any question about cancellations or refunds, email aloha@ahoum.com.
Neosophical Labs Private Limited, 10th Floor, Building 4, C Wing, Nesco IT Park, Goregaon East, Mumbai - 400063, Maharashtra, India.